Refund policy
Refund & Returns Policy
At Barkley’s, we want you and your pup to be happy with every purchase. If you are not satisfied with your order, we’re here to help.
Returns
Due to the nature of our products (including raw frozen food, treats, and other consumables), we can only accept returns for unopened, unused, and non-perishable items.
To be eligible for a return:
The item must be in its original packaging
The item must be unused and unopened
At Barkley’s, we want you and your pup to be happy with every purchase. If you are not satisfied with your order, we’re here to help.
Returns
Due to the nature of our products (including raw frozen food, treats, and other consumables), we can only accept returns for unopened, unused, and non-perishable items.
To be eligible for a return:
The item must be in its original packaging
The item must be unused and unopened
- The return must be requested within 7 days of delivery
- You must provide your order number or proof of purchase
To initiate a return, please contact us at woof@barkleysbag.com with your order number and reason for return.
Returns must be sent to:
700 Prospect Street SW
Le Mars, IA 51031
Items sent back without first requesting a return will not be accepted.
Non-Returnable Items
The following items cannot be returned:
Returns must be sent to:
700 Prospect Street SW
Le Mars, IA 51031
Items sent back without first requesting a return will not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods (including frozen raw food and bones)
- Treats or other consumable products
- Custom or personalized products
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
If you have questions about your specific item, please contact us before purchasing.
Damages & Order Issues
Please inspect your order upon delivery.
If your item arrives:
Damages & Order Issues
Please inspect your order upon delivery.
If your item arrives:
- Damaged
- Defective
- Incorrect
- Thawed (for frozen shipments)
You must notify us within 24 hours of delivery.
Please include:
Please include:
- Your order number
- Photos of the outer box
- Photos of the inner packaging
- Photos of the product
This helps us resolve the issue quickly.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, contact us at woof@barkleysbag.com.
Return Shipping
Customers are responsible for return shipping costs.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, contact us at woof@barkleysbag.com.
Return Shipping
Customers are responsible for return shipping costs.
- Original shipping fees are non-refundable.
- If you are returning an item valued over $50, we recommend using a trackable shipping service or purchasing shipping insurance.
We are not responsible for returns lost in transit.
Refunds
Once your return is received and inspected, we will notify you by email whether your refund has been approved.
If approved:
Refunds will be issued to your original payment method
Refunds
Once your return is received and inspected, we will notify you by email whether your refund has been approved.
If approved:
Refunds will be issued to your original payment method
- Processing takes 5–10 business days
- Original shipping fees will be deducted from your refund
If more than 10 business days have passed since approval, please contact us at woof@barkleysbag.com.
