• We currently ship within the United States. Some remote locations may be unavailable for frozen delivery.
• We cannot ship to P.O. Boxes or APO/FPO addresses for frozen items.

• Orders are processed Monday through Friday, excluding holidays.
• Most orders ship within 1–2 business days after payment is confirmed.

• To keep transit time short, frozen orders typically ship early in the week.
• Orders placed after our midweek cutoff may ship the following Monday to prevent weekend delays.
• Tracking information will be sent once your order ships.

• Frozen items are packed in insulated materials with dry ice or gel packs.
• It is normal for dry ice to be partially or fully evaporated on arrival. Products may arrive firm-chilled rather than rock solid and still be safe to refreeze if cold to the touch.
• Handle boxes with care. Do not touch dry ice with bare hands. Let any remaining dry ice evaporate in a well-ventilated area, away from children and pets.

• Shipping rates and transit times are calculated at checkout based on address and order size.
• Expedited shipping may be available for frozen orders.

• Carriers may deliver without a signature. Please bring packages indoors promptly and store frozen items in the freezer.
• If tracking shows delivered but the package is missing, check around your property and with neighbours before contacting the carrier.

• During hot weather or severe conditions, we may adjust shipping days or methods to protect product quality.
• Carrier delays caused by weather or events outside our control are not refundable, but we’ll work with you to resolve issues whenever possible.

• Please double-check your shipping address before submitting an order. We cannot be responsible for shipments sent to incorrect addresses.
• Undeliverable frozen packages cannot be reshipped once thawed. Contact us for options.

• If your order arrives damaged or thawed, notify us within 24 hours of delivery.
• Please include your order number and photos of the outer box, inner packaging, and product to help us resolve the issue quickly.

• Perishable items, including frozen raw food and bones, cannot be returned by mail.
• For non-perishable items, please see our Refund & Returns Policy.

Orders are prepared quickly. If you need to change or cancel, contact us immediately. We cannot guarantee changes once an order has been packed or shipped.

• Due to the nature of our products (raw frozen food, treats, and consumables), we can only accept returns for unopened, unused, and non-perishable items.
• Items must be returned in their original packaging within 7 days of delivery.
• To initiate a return, please contact us at info@barkleysbag.com with your order number and reason for return.

• Once your return is received and inspected, we will notify you by email.
• If approved, your refund will be processed to your original payment method within 5–10 business days.
• Shipping costs are non-refundable. If you receive a refund, the original shipping fee will be deducted.

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@barkleysbag.com.

• Perishable items, including frozen raw food and bones, cannot be returned.
• Gift cards are non-refundable.

• You are responsible for paying shipping costs for returning your item.
• If you are shipping an item over $50, we recommend using a trackable shipping service or purchasing shipping insurance.