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Last updated: September 25, 2025
At Barkley’s, we want you and your pup to be happy with every purchase. If you are not satisfied with your order, we’re here to help.
Returns
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Due to the nature of our products (raw frozen food, treats, and consumables), we can only accept returns for unopened, unused, and non-perishable items.
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Items must be returned in their original packaging within 7 days of delivery.
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To initiate a return, please contact us at info@barkleysbag.com with your order number and reason for return.
Refunds
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Once your return is received and inspected, we will notify you by email.
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If approved, your refund will be processed to your original payment method within 5–10 business days.
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Shipping costs are non-refundable. If you receive a refund, the original shipping fee will be deducted.
Exchanges
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We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@barkleysbag.com.
Non-Returnable Items
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Perishable items, including frozen raw food and bones, cannot be returned.
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Gift cards are non-refundable.
Shipping for Returns
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You are responsible for paying shipping costs for returning your item.
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If you are shipping an item over $50, we recommend using a trackable shipping service or purchasing shipping insurance.
Questions
If you have any questions about returns or refunds, please contact us at:
Barkley’s Bag LLC
📍 700 Prospect St SW, Le Mars, IA 51031, USA
📞 1-844-433-BARK (2275)